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Servicevilkår

At LushButik we aim for an ethical and friendly way of interacting with our customers, suppliers, employees and all other entities we come in contact with. We will always do our best to provide you with the best products for fair prices and the most accurate information about us and our products. We believe, that cut-throat business tactics should be a thing of the past and that we do business much better by being honest and friendly, and we expect the same from our customers and suppliers.

All prices include 25% VAT, but exclude shipping costs. Shipping costs will be calculated at Checkout according to the country you ship to, the size and weight of the package.

Our gift cards are valid for 3 years and can be used in our Webshop or our store in Nodre Frihanvsgade 57, 2100 Copenhagen Ø.

SHIPPING & PACKAGING

When we ship an order, we strive to keep our packaging as green as possible, so we use mostly packaging from recycled cardboard and other sustainable sources. We also re-use boxes or other packaging materials we receive, so if you find the occasional plastic wrapping with your order, that is the reason why.
Shipping costs:
Within Denmark:
Up to 5 kg and delivery to the nearest package station
or pick-up point: 40 kr
Up to 5 kg and delivery to your door: 55 kr
For any orders for 650 kr or more, delivery within Denmark is free.

To France, Norway, Poland and Austria: 120 kr for op til 5 kg.

To Belgium, The Netherlands, Luxembourg: 110 for op til 5 kg.

To GB and Finland: 100 kr for op til 5 kg. 

To Sweden: 75 kr for op til 5 kg. 

Germany: 85 kr. for op til 5 kg.   

WARRANTY

LushButik grants a 2-year warranty, according to danish law, covering manufacturing and material defects experienced during normal use of the product. The warranty does not cover defects, damages or abrasion directly or indirectly caused by misuse, poor maintenance, violence or unauthorized intervention. Complaints about defects, which should be detected during the usual examination of the product, must be made to LushButik within a reasonable period of time. The product can be returned for repair, replacement or crediting. In cases of complaints, LushButik holds the costs of return of goods within a reasonable scale.

In case of defect items and missing or damaged deliveries, please contact:

LushButik
info@lushbutik.com
tel. +45 33 33 00 80

or come to our store
LushButik
Nordre Frihavnsgade 57
2100 København Ø
Danmark

EXCHANGE OF PRODUCTS

If you want to return an item for other reasons, you may do so in exchange for a shopping voucher within 14 days of purchase. LushButik does not refund the money, but will give out a gift card with the exact amount of the purchase that is valid for 2 years. In case of exchange, LushButik does not cover the cost for the return of the product.

To be eligible for exchange, your item must be unused and in the same condition that you received it in and it also must be in the original packaging. Any item not in its original condition, that is damaged or missing parts for reasons not due to our error, cannot be exchanged.

Perishable goods such as food cannot be exchanged. Gift cards and items that were sold with a discount (sales items) also cannot be exchanged.
To complete your return, we require a receipt or proof of purchase.

GENERAL TERMS

This website is operated by LushButik. Throughout the site, the terms “we”, “us” and “our” refer to LushButik. LushButik offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

PRODUCTS

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.
To handle and ship your order we need your name, address, e-mail address and phone number. We treat your data confidential and will never share it with third parties. If you wish, you can create an account to make future orders easier for you.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Denmark.

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@lushbutik.com.