LushButik grants a 2-year warranty, according to danish law, covering manufacturing and material defects experienced during normal use of the product. The warranty does not cover defects, damages or abrasion directly or indirectly caused by misuse, poor maintenance, violence or unauthorized intervention. Complaints about defects, which should be detected during the usual examination of the product, must be made to LushButik within a reasonable period of time. The product can be returned for repair, replacement or crediting. In cases of complaints, LushButik holds the costs of return of goods within a reasonable scale.
In case of defect items and missing or damaged deliveries, please contact:
tel. +45 33 33 00 80
or come to our store
Nordre Frihavnsgade 57
2100 København Ø
If you want to return an item for other reasons, you may do so in exchange for a shopping voucher within 30 days of purchase. LushButik does not refund the money, but will give out a gift card with the exact amount of the purchase that is valid for 2 years. In case of exchange, LushButik does not cover the cost for the return of the product.
To be eligible for exchange, your item must be unused and in the same condition that you received it in and it also must be in the original packaging. Any item not in its original condition, that is damaged or missing parts for reasons not due to our error, cannot be exchanged.
Perishable goods such as food cannot be exchanged. Gift cards and items that were sold with a discount (sales items) also cannot be exchanged. Shipping costs will not be refunded.
To complete your return, we require a receipt or proof of purchase.
Our gift cards are valid for 3 years and can be used in our Webshop or our store in Nodre Frihanvsgade 57, 2100 Copenhagen Ø.