At Lushbutik, we take your data privacy seriously and collect as little data as possible. We will never share your data with 3rd parties without your consent and we will never sell your data. We are fully compliant with Europe’s General Data Protection Regulation (GDPR), which took effect on May 25th, 2018. Read more about our data policy in the following short text.
Which platforms do we use?
Our web shop runs on a platform called Shopify. Shopify offers merchants the opportunity to run professional online shops without employing a full time programmer. The platform makes it easy for people who don´t know anything about coding (like us :-)) to add products to the webshop, put up pictures, design a nice looking front page, give people the opportunity to put products into their carts, order and pay. All the information you type in, like your name and shipping address, is visible to us at Lushbutik, but stored on Shopify´s servers and, in case we encounter a problem with the page, may also be seen by Shopify support staff.
The payment information you type in is not visible to us or Shopify staff, but processed by an independent payment provider (called Stripe).
To ship your orders we buy postage through pakkelabels.dk. Here we use your shipping address, e-mail address and, if you have given it, your mobile number. This information is forwarded to the shipping carriers like PostNord, DAO or GLS so they can deliver your package.
What kind of personal data do we collect?
To place an order through Lushbutik.com you need to type in your name, delivery address and your e-mail address. Otherwise the order cannot be processed. We recommend also typing in your mobile phone number, so it can be used for sending you the tracking information for your package. Typing your phone number is optional, though.
If you come back and place a second order any time later with the same address, we can see, that you have shopped with us before, even if you do not have an account (your order history).
If you put products into your cart and type in your information, but do not buy in the end, the information will also be stored and we will send you a reminder e-mail a few hours later.
You can place an order without choosing to create an account. If you create an account, you can always come back later and view you order history just by logging in.
We will use your data to ship your package as described above and in rare cases we will contact you via e-mail or phone, if we need to clarify anything about your order or if there is a problem on our side, for example when a product is damaged or not in stock.
We will never send you any newsletters or advertisements, unless you have agreed to this before.
We will never sell your data. We will never forward your data to any third party not involved directly into processing your order.
What other data do we collect?
Shopify also helps us to understand, where our customers come from and when they are the most active. To do this, some anonymous data is collected, every time someone surfs our web shop. This data includes how people find our page (e.g. through Google, through a page that links to www.lushbutik.com, through social media links, etc) and at what days and times the shop is most active.
We can also see, in which country people are, when they surf our page.
Do you want to see, what data we have stored about you?
Just send us an e-mail to firstname.lastname@example.org with proof, that you are you and we will send you a file with all the data we have about you.
You can also request, that your stored data will be deleted. To do this, though, we first need to check, if we are legally obliged to store your data a little longer (for tax purposes for example). But then we will of course delete all your data out of our system.
Any more questions or remarks? Just contact us at email@example.com and we will try and answer them all as soon as possible. Thank you for reading this far :-)